Happiness Check

App-based customer surveys


Happiness Check projects are app-based customer surveys. We adapt our Happiness Check App to your corporate customer feedback app. Your customers download the app and can give anonymous feedback anytime and get rewarded for it. You can stay in touch with your customers anytime and send them new information or further surveys. We analyse all data for you, anonymise the results and display them in an online-dashboard. Like this you can see anytime how happy your customers are and what their wishes look like.

Process

Preparation

We show you the Happiness Check App and explain to you the assessment system in an in-person meeting.

We adapt the assessment system to your corporate and add corporate specific questions.

We adapt the Happiness Check App to your corporate design and deploy your customer feedback app.

Implementation

We help you to communicate the new instrument to ensure high participation rates.

We collect data based on the most recent security standards on own servers in Germany.

We reward your customers for their feedback directly per app.

Analysis / Reporting

We analyze the data, anonymise the results and display them in an online-dashboard.

We update the online-dashboard on the basis of the anonymous customer feedbacks. A customer sends a feedback per app, we read it and ensure that the customer itself and no other customer is deanonymised by it. If this is ensured we accept the message and update the online-dashboard accordingly.

Continuation

We survey the customers to recent topics by sending surveys to all customers or specific groups.

We consult you to pick the right interventions and evaluate them with you.

Example visualization of the results within the online-dashboard

Example visualization of the results within the online-dashboard